Product Support Consultant

  • Location: Waterloo
  • Job Type: Permanent
  • Industry: Admin IT
  • Salary: £20000 - £23000
  • Hours: Monday - Friday

An expanding business in Waterloo has an exciting new opportunity for a Product Support Consultant.

As the Product Support Consultant, you will be providing expert and in-depth product knowledge, and be able to efficiently communicate with clients. You will be confident in explaining complex product technicalities and be able to demonstrate a can-do attitude to problem solving.


  • Working closely with clients and consumers
  • Responsible for supporting the improvement of products and services
  • Provide technical assistance and user support for incoming queries
  • Report and escalate any issues, and be able to effectively prioritise pressing tasks
  • Possess an excellent understanding of client needs
  • Ability to efficiently communicate complex technical information to clients

Essential skills

  • Ability to communicate complex product technicalities to consumers and clients in an easy-to-understand manner
  • Possess great analytical skills
  • Be able to clearly communicate troubleshooting solutions
  • Very strong communication skills, both verbal and written
  • Great listening skills
  • Strong commercial awareness
  • Ability to sort through queries and prioritise efficiently
  • Strong IT skills – ability to decipher software issues

The salary for this role is £20,000- £23,000 depending on experience, working Monday to Friday.


If you have a desire to be part of an industry-leading team, further your career in Product Support and demonstrate your proven analytic and communication skills, then click ‘Apply’ now or give us a call for more information.

Thank you for your interest in this role. if you do not hear from us within 5 working days unfortunately your application has not been successful.

On Track Recruitment & Training Ltd. is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.

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